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April 4, 2016

Steve Poftak (Rappaport Institute for Greater Boston)

Over the past decade, the City of Boston has been at the forefront of efforts to utilize data and information technology as a tool to improve governance. This paper examines the structure of Boston’s data efforts and the substance of several specific efforts, with the goals of understanding how these efforts have affected the lives of citizens and allowing other communities to learn from Boston’s experience.

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Research Excerpt

The Citywide Analytics Team's approach, emphasizing an understanding of the client's business needs and a respectful collaboration with the department, gave them the internal credibility to build that relationship.

Steve Poftak, author