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Behaviorally-informed “nudges” are widely used in government outreach, but face criticism for being too modest to address poverty at scale. Indeed, when used to increase the take-…

Recruiting a robust healthcare workforce has become an urgent policy priority globally, as current vacancy levels pose a public health risk. Yet there is limited causal evidence…

This paper investigates how having more White coworkers influences the subsequent retention and promotion of Black women. Studying 9,037 new hires at a professional services firm…

Governments increasingly use RCTs to test innovations, yet we know little about how they incorporate results into policy-making. We study 30 U.S. cities that ran 73RCTs with a…

This paper documents the existence of a ‘formality effect’ in government communications. Across three online studies and three field experiments in different policy contexts (…

Many low-income households in the US miss out on social safety net benefits because of the information, compliance, and psychological costs associated with take-up of government…