vlog Faculty Research Working Paper Series
vlog Working Paper No. RWP25-001
March 2025
Abstract
Behaviorally-informed “nudges” are widely used in government outreach, but face criticism for being too modest to address poverty at scale. Indeed, when used to increase the take-up of social safety net programs, results are often mixed. In this study, we test adjustments to behavioral interventions that are hypothesized to increase their effectiveness. In four field experiments over two years (n = 542,804), we examine whether more proactive communication, variations in message framing, and more precise targeting increase take-up of critical anti-poverty benefits in California, above and beyond traditional light-touch approaches. Our interventions targeted extremely vulnerable low-income households, many of whom have no prior-year income and so were at risk of missing out on large cash transfers during the Covid-19 pandemic, namely the Child Tax Credit and economic stimulus payments. We find that light-touch interventions significantly and consistently increase take-up by 0.14 to 2 percentage points – a 150% to over 500% relative increase – regardless of message, sample, timing, or modality, resulting in over $4 million disbursed to low-income families. Importantly, we show that light-touch outreach was extremely cost-effective in this context: every $1 spent yielded from $50 to over $8,000 in benefits disbursed. However, higher-touch proactive outreach, refined messaging, and precise targeting yielded minimal additional benefits, with proactive outreach delivering a negative return on investment. These findings suggest an urgent policy need to rethink what outreach strategies – if any – can do better than a “nudge” if we are to close the take-up gap in anti-poverty programs.
Citation
Linos, Elizabeth, Jessica Lasky-Fink, Vince Dorie, and Jesse Rothstein. "Interventions to Bolster Benefits Take-Up: Assessing Intensity, Framing, and Targeting of Government Outreach." RWP25-001, March 2025.